Many of the problems in automating a process is that the process itself is not fully understood or well documented. Often it is said “we have to do that, regulatory says so”, even though nobody can tell you which guidelines really tell you to do so.

Combining compliance knowledge with a drive for business efficiency, we can, through a series of interviews, identify the true business needs and regulatory requirements and often simplify the process and further identify opportunities for offshoring and/or automation. This approach also helps in the adoption of any change, as the team is able to better pinpoint the reasons why changes are required.